Frequently Asked Questions
Everything you need to know about your Mallet experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
You can return any unworn items in their original packaging within 30 days of delivery. To start a return or exchange, visit our online returns portal and follow the step-by-step instructions.
Are your products true to size?
Most of our footwear and apparel follow standard sizing. We recommend checking the specific size guide located on each product page to ensure the perfect fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
How do I care for my Mallet footwear?
To maintain the quality of your shoes, we recommend using a specialized sneaker protector spray before the first wear and cleaning them with a damp cloth and mild detergent for spot treatments.